Refund & Return Policy

1. Eligibility for a Refund

You qualify for a full, hassle-free refund if all of the following simple conditions are met:

• Timeframe: Your refund request is submitted within 7 calendar days (168 hours) of your initial order timestamp.
• Account Verification: You provide the email address used during purchase and your associated Order Reference ID.
• Technical Assistance: You allowed our 24/7 technical team the opportunity to assist with configuration settings (such as testing an alternate server cluster, updating buffer cache, or setting up recommended apps like TiviMate or IPTV Smarters).

2. Non-Refundable Scenarios

While we strive to be as generous as possible, refunds cannot be granted under the following circumstances:

• Requests submitted after the 7-day guarantee window has expired.
• Accounts terminated due to intentional violation of our Terms of Service (e.g., unauthorized commercial rebroadcasting or sharing single-connection accounts beyond plan limits).
• Subsequent renewals on accounts where the user previously utilized a full subscription period without objection.
• Issues proven to be solely caused by third-party local internet outages or ISP hardware failures where the user's connection speed is below the minimum required bandwidth for streaming (e.g. < 15 Mbps).

3. Step-by-Step Refund Process

Requesting your money back is fast and transparent:

1. Submit Your Request: Email refunds@nexusstream.tv with the subject line "Refund Request - [Your Order ID]" or submit a request via our Contact Desk.
2. Verification: Our automated billing system cross-checks your order timestamp and deactivates your credentials.
3. Processing: Approved refunds are credited directly back to the original method of payment (Credit/Debit Card, Apple Pay, Google Pay, or Crypto) within 24 to 48 business hours. Depending on your banking institution, funds typically reflect in your statement within 3–5 business days.

4. Instant Digital Goods Delivery Policy

8k iptv usa delivers intangible digital subscription goods (M3U links, Xtream Codes API credentials, and EPG TV Guide endpoints).

• Delivery Time: Automated delivery occurs within under 2 minutes directly to your checkout email address.
• Spam Folder Check: In rare cases where delivery emails are filtered, check your Spam/Junk folder or contact our 24/7 support desk for instantaneous live resend.
• No Shipping Fees: There are zero physical shipping fees or postal delays involved.