Privacy Policy

1. Information We Collect

We only collect the absolute minimum information required to process your subscription and deliver your automated credentials:

• Email Address: Used exclusively to deliver your activation credentials, M3U playlist URLs, and invoice receipts.
• WhatsApp Number (Optional): If explicitly provided during checkout, used solely as an automated backup channel for delivery.
• Transaction Metadata: Order timestamps, plan duration, and processor transaction IDs. We never see or store your full credit card number or bank credentials. All payments are tokenized via tier-1 PCI-DSS compliant gateways.
• Technical Diagnostics: Temporary IP connection state used for intelligent server load balancing and preventing unauthorized account sharing.

2. How We Use Your Information

Your data is processed strictly for the following operational purposes:

• Immediate automated fulfillment of your IPTV subscription credentials within 2 minutes of checkout.
• Responding to your customer support requests and email inquiries.
• Sending essential service notifications, such as planned maintenance windows or manual renewal notices.
• Fraud prevention and ensuring compliance with our Fair Usage single/multi-connection terms.

3. Cookies and Tracking

We believe in a clean, tracker-free web experience:

• We only utilize strictly necessary session cookies required for security and shopping cart functionality.
• We do not use invasive third-party behavioral trackers or sell tracking profiles to data brokers or advertising networks.

4. Third-Party Disclosures

We do not sell, trade, lease, or rent your personal identification data to third parties. Information is only shared with verified infrastructure providers (e.g., encrypted email delivery providers and PCI-DSS payment gateways) strictly to the extent necessary to deliver the service.

5. Data Retention & User Rights

In compliance with GDPR and global privacy regulations, you have the right to request access to, correction of, or permanent deletion of your account record at any time. Simply send an email to privacy@nexusstream.tv with your order ID, and your records will be expunged within 48 business hours.